Privacy notice

Last updated: October 2026

Who we are

Neural Force Ltd is the data controller for personal data collected through this website and in the course of our work. We are registered in England and Wales, company number 10842685, at 17/4 Town Meadow, Brentford TW8 0BX. Our Information Commissioner’s Office (ICO) registration number is ZB438193.

What we collect

When you email us, we receive your name, email address, any other contact details you include, and the content of your message. When we work with you, we also hold the business contact details of the people we deal with at your organisation.

Why we use it

We use your details to reply to your enquiry and, if we work together, to deliver and manage our services. Our lawful basis is our legitimate interest in responding to business enquiries and, where we have a contract with you or your organisation, the performance of that contract. We never sell your data, and we don’t use it for marketing without your consent.

Who we share it with

Simply Mail Solutions hosts this website, and we use Microsoft 365 for email and document storage. These providers process data on our behalf under contracts that protect it. Where data is processed outside the UK, it is protected by appropriate safeguards, such as the UK International Data Transfer Addendum.

How long we keep it

We keep enquiries that don’t lead to work for up to two years. We keep client records for six years after an engagement ends, to meet our legal and tax obligations.

Website statistics and cookies

We use Burst Statistics, which runs on our own website, to count visits and see which pages are read. It doesn’t share data with anyone else, and it doesn’t use cookies. The website otherwise uses only cookies that are strictly necessary for it to work.

Your rights

You can ask us for a copy of your data, or ask us to correct it, delete it, or restrict or object to how we use it. To make a request, email hello@neuralforce.co.uk. We respond within one month.

Complaints

If you’re unhappy with how we’ve handled your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.